Terms and Conditions

Last Updated: January 2025

Introduction

These Terms and Conditions ("Terms") govern your use of ZippCar Limited's services and website. By using our services, you agree to be bound by these Terms.

About ZippCar

ZippCar Limited is a company incorporated in England and Wales.

Company Number: [Company Number]

Registered Office: [Registered Address]

Regulated by: Solicitors Regulation Authority (SRA Number: [SRA Number])

Our Services

We provide legal services relating to car finance compensation claims, including:

Free eligibility assessments

Claim preparation and submission

Legal representation

Settlement negotiation

Client Agreement

Retainer

By instructing us, you enter into a retainer agreement subject to these Terms and our Client Care Letter.

Authority

You authorize us to:

Act on your behalf in relation to your claim

Correspond with third parties

Negotiate settlements (subject to your approval)

Receive payments on your account

Fees and Costs

No Win, No Fee

We operate on a "no win, no fee" basis for eligible claims.

Success Fee

If your claim is successful, our fee is [X]% of the compensation recovered (plus VAT).

After the Event (ATE) Insurance

We may recommend ATE insurance to cover potential adverse costs.

Minimum Fee

Our minimum fee for successful claims is £[X] plus VAT.

Your Responsibilities

You must:

Provide accurate and complete information

Respond to our requests promptly

Notify us of any material changes

Not compromise your claim without our consent

Our Responsibilities

We will:

Act in your best interests

Provide regular updates on your case

Handle your matter with reasonable skill and care

Maintain confidentiality

Limitation of Liability

Our liability is limited to the extent permitted by law and our professional indemnity insurance.

Data Protection

We process your personal data in accordance with our Privacy Policy and applicable data protection laws.

Termination

Either party may terminate the retainer with reasonable notice. You will remain liable for costs incurred up to termination.

Complaints

See our Complaints Handling Policy for information about our complaint procedure.

Third-Party Rights

These Terms are not intended to confer rights on third parties under the Contracts (Rights of Third Parties) Act 1999.

Governing Law

These Terms are governed by English law and subject to the jurisdiction of English courts.

Changes to Terms

We may update these Terms from time to time. Continued use of our services constitutes acceptance of revised Terms.

Regulatory Information

We are authorized and regulated by the Solicitors Regulation Authority. Our regulatory information is available at sra.org.uk.

Professional Indemnity Insurance

We maintain professional indemnity insurance with [Insurer Name] in the minimum sum of £[Amount].

Contact Information

For questions about these Terms, contact:

Email: legal@zippcar.co.uk

Phone: 0800 123 4567

Address: [Legal Department Address]

Effective Date: These Terms are effective from January 1, 2025.